At EBS, We understand that Merchants require a Simple & Efficient customer support system for smooth deployment of the Payment Gateway. We strive to spare customers from jargon and complicated systems via a simple, User friendly interface to ensure customer satisfaction.
Our Customer Support Centre is your first stop for support. EBS has an online Customer Support Ticket System that enables Merchant to send high-priority messages. Merchants have 24 x 7 access to FAQ's, Knowledge base, Ticketing system besides Chat & Telephonic support available during office hours.
Get all queries addressed right from Sales, Technical to Operational support by selecting any of the following modes :
1. To refer Frequently Asked Questions (FAQ's), Click here
2. To browse through our Knowledge base for detailed information, Click here
3. To Chat with our Customer Support Executive, Click here
4. Send a simple e-mail to post your comments, queries. To raise a support ticket, Click here to Email us at firstname.lastname@example.org or send us your Sales related queries to email@example.com. You will receive a response within 24 – 48 hrs.
5. To Submit a Support Ticket, Please click here You will get a prompt reply with your ticket number with further information on our response and a link to check the status of your ticket.
our helpdesk by Phone from 10 AM to 7 PM on all
We believe that actions speak more than words. Do contact us through any mode that you may prefer to access EBS Customer Support.