IEPL takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from Merchants who register for services and submit information to IEPL through the Internet. As the IEPL services evolve, we may revise this policy, so please check back frequently. If you have questions about IEPL privacy practices, please contact us at

Scope of this Privacy Policy:

This Privacy Policy covers IEPL’s treatment of personally identifiable information collected from Merchants who use the IEPL payment gateway services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that IEPL’s back end technology providers / partners may share with it.

This Policy does not apply to the practices of companies that IEPL does not own or control or to people that IEPL does not employ or manage.


1) Provide consumers notice of our information practices.

2) Offer consumers choices as to how their information is used beyond the purpose for which the information was provided.

3) Offer consumers reasonable access to their information and an opportunity to correct inaccuracies.

4) Take reasonable steps to protect the security and integrity of personal information.

IEPL respects your privacy and wants to promote trust and confidence on the internet. As such, IEPL feels it is necessary to disclose to you what information this site collects and tracks and what we do with the information that we collect.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. It is important for you (Merchant) to protect against unauthorized access to your Login ID/password and to your computer. Be sure to sign off when finished using a shared computer and otherwise protect the password used to access the IEPL’s services.

Currently, IEPL collects personal information on our Merchants, through the Merchant registration process, the service agreement that they execute and various submitted documents of the Merchant's creditability as required by Ingenico ePayments India Private Limited from time to time. Ingenico ePayments India Private Limited asks customers to supply various personal data when placing an order, such as name and address, telephone number, and E-mail address. IEPL uses this data only for the purpose of filling an order, or communicating with the customer or Merchant about the status of an order. The Merchants however, are able to collect personal information on their customers via the purchases that are made. The data IEPL collects is used in the aggregate to give us demographic information about the entire IEPL audience in order to improve the service to you and to our Merchants, to perform statistical analysis of the collective characteristics and behaviour of our Merchants and visitors, to measure overall patron demographics and interests regarding specific areas of the IEPL domain and to analyse how and where to use our resources. We use cookies to help us determine which sites users’ link to, and which services Merchants and visitors use.

We also track information like the domain name from which you contact us, the pages you request, the products you buy, the referring site, and the time that you spend on the site. For everyone who visits an IEPL Merchant purchase page, we log IP addresses, the type of operating system that your computer uses, and the type of browser software used by you. From the IP address, we can determine the Internet Service Provider and the geographic location of your point of connectivity.

If you are our Merchant then the personal information you provide - name, address, etc.-allows us to inform you about updates, or changes to the service and to notify you of products and services of IEPL, its backend service providers and affiliates that we believe may be of interest to you.

IEPL uses reasonable precautions to keep the personal information disclosed to us secure and will not disclose this information to other individuals or organizations unless required by law. However IEPL will exchange information with other companies and organizations for the sole purposes of fraud protection and risk reduction. However, in the case of abuse or breach of security, we are not responsible for any breach of security or for any actions of any third parties which receive the information illegally. IEPL will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. However IEPL will send personally identifiable information about you (Merchants) to other companies or people when: 1) we have your consent to share the information; 2) we need to share your information to provide the product or service you have requested; 3) we need to send the information to companies who work on behalf of IEPL to provide a product or service to you (unless we tell you differently these companies do not have any right to use the personally identifiable information we provide them beyond what is necessary to assist us).

Personally identifiable consumer information is also shared with third parties (such as our Acquiring banks and credit card processors) to the extent necessary for IEPL to deliver payment processing services.IEPL is committed to safeguarding the privacy of our customers' personal data. IEPL may also link to a wide variety of other sites. We are not responsible for their privacy policies or how they treat information about their users.

If you (i.e. our Merchant) would like to view the information we have collected from you and your customers or you want to correct your information or the billing/shipping details of your customers or their IP addresses, Please go to Merchant Login page and log into your account to view the above details and to review your personal information. If you have questions or suggestions, we can be reached by email at support@ebs.inThis email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to us at:

Ingenico ePayments India Private Limited

Third floor, Suashish IT Park, Building ‘B’,

CTS no 68/E, Plot no. 134(1), Dattapada Road,

Borivali- East | Mumbai – 400066, India.

Direct: +91 22 4488 7026 | +91 98333 44021

Website: IEPL

We respond to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any Merchant, customer or visitor. We reserve the right to release that information concerning any Merchant who we believe is in violation of our content guidelines, even without a subpoena, warrant, or other court order. We cooperate with law enforcement agencies in identifying those who use our servers and services for illegal activities.

We also reserve the right to report any illegal activity by our Merchants or their customers to law enforcement for prosecution.

Please be aware that IEPL does not control the acts of its Merchants or visitors. All Merchants, customers and visitors should be aware that, when they disclose personal information such as their actual name, store's name, e-mail address, etc. to third parties, the information may be collected and used by others to send that person unsolicited e-mail from other parties, outside of IEPL. In the event that you encounter any IEPL Merchant who is improperly collecting or using information about users, please contact us by emailing at support@ebs.inThis email address is being protected from spambots. You need JavaScript enabled to view it.

If you feel that IEPL has violated this Statement on Privacy in any way; please contact us at support@ebs.inThis email address is being protected from spambots. You need JavaScript enabled to view it. that we may address this issue.

Refund Policy:

No Refund will be given for orders placed with Ingenico ePayments India Private Limited.

Refund will be only processed if Ingenico ePayments India Private Limited rejects an application, if it does not meet the qualification criteria. Ingenico ePayments India Private Limited reserves the right to reject the application without providing any explanation.

Cancellation Policy:

In case of cancellation of an order placed with Ingenico ePayments India Private Limited the full amount is forfeited and no money is refunded back.